be999 keeps records so that bets, bonuses and withdrawals actually work. This policy sets out plainly what we hold, why we hold it, and what you can ask us to change. It covers the website, the be999 app, live chat and every game you open through us. The rules start when you register and stay in force after you close your account.
What be999 records about you
Most of the file comes straight from you during sign-up and verification. A smaller part arrives on its own when your phone or browser connects to be999.
| Record | Where it comes from | What it looks like |
|---|---|---|
| Name, date of birth, district | You, at registration | Must match the NID you send us |
| Mobile number and email | You, in your be999 profile | Used for sign-in codes and security alerts |
| NID, passport or driving licence | You, before the first withdrawal | Reviewed within 6 hours |
| Deposits and withdrawals | bKash, Nagad, Rocket, Upay, bank | Amount, time, reference code |
| Bets and game rounds | Your play inside be999 | Game name, stake, result, timestamp |
| Device and connection data | Collected automatically | IP address, browser, app version |
be999 never asks for a wallet PIN or a one-time password sent by SMS. If a page that copies our design asks for either, close it and report it in live chat.
Why each record exists
Nothing in your file is collected for decoration. Each item answers a question we are expected to answer later.
- Running the account. Your name and number let you sign in and let be999 reach you about a payment.
- Meeting verification duties. Identity documents show that the person playing is the person holding the wallet.
- Paying you without delay. A correct name on the account is what lets a withdrawal clear instead of bouncing back.
- Catching fraud and bonus abuse. Matching device and IP patterns is how be999 spots one person running several accounts.
- Support with context. When you open chat, the team can already see the bet or deposit you are asking about.
Payment data from bKash, Nagad and the rest
be999 never stores your wallet PIN. Your provider sends us a confirmation with the amount, the time and a reference code. We file that confirmation next to your account, so a missing deposit can be traced with one lookup instead of a week of messages. The smallest deposit we accept is ৳300 and the smallest withdrawal is ৳700.
Deposits usually arrive in about 6 minutes and withdrawals in about 8. A first withdrawal waits for the identity review, which takes up to 6 hours. Bank transfer records are kept longer than wallet records because the statements behind them are kept longer too. When you ask be999 about a payment, quote the reference code and the amount.
Cookies, pixels and session logs
be999 runs a small set of cookies. One keeps you signed in between pages. Another remembers your language and currency choice. A third measures which pages bring players to be999, so we stop paying for the ones that never do.
Session logs record the time, the IP address and the device behind each sign-in. They exist to answer the question "was that really me?" and to block an account that shows up in two countries in the same hour. You can clear cookies in your browser whenever you like, but the sign-in cookie has to stay for the site to work.
Who sees your data outside be999
Three kinds of organisation, and no further.
- Game studios. Evolution, Sexy Gaming, Spribe, JILI and Pragmatic Play receive a player ID and round data. They do not receive your name, number or address.
- Payment providers. bKash, Nagad, Rocket, Upay and your bank see the transfer, because the transfer cannot happen otherwise.
- Regulators and auditors. A lawful written request for records is answered, and only for the records named in it.
be999 does not sell player data and does not rent it to advertisers. If that ever changed, it would be written on this page first, not discovered by you afterwards.
How long files stay open
Records are removed on a schedule rather than kept forever. Deletion is automatic once the period below ends.
| Record | How long be999 keeps it |
|---|---|
| Name, address, date of birth | 5 years after the account closes |
| Identity documents from verification | 5 years, as required for betting records |
| Deposit and withdrawal entries | 5 years from the transaction date |
| Bet and game-round history | 12 months, then summarised |
| Live chat transcripts | 24 months |
| Sign-in logs and IP addresses | 90 days |
Your rights over your own file
You can ask be999 for a copy of what we hold, ask us to correct a mistake, or ask us to delete what we are not required to keep. Deletion is not always possible: betting and payment records have to stay for the periods listed above. Everything else can go.
-
1
Send the request
Message live chat from your signed-in account and say what you want copied, corrected or removed.
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2
Confirm it is you
We reply with one short check, usually the last four digits of your registered number plus a recent deposit reference.
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3
Get a written answer
be999 writes back with what we found. Corrections are normally finished within a few working days.
Keeping your account locked down
Most stolen accounts start with a password reused somewhere else. Pick one you have never used on another site, and keep the SMS sign-in code switched on in your be999 profile. If your phone is lost, tell support in live chat so we can pause sign-in until you are back.
Our staff will never ask for your password. Messages from be999 arrive inside the site or the app, never from a personal number on WhatsApp or Messenger.
Age checks and younger visitors
be999 is for adults only. We check your date of birth at sign-up and again during identity review. If an account turns out to belong to someone under 18, we close it, return the deposits and keep only the records we are obliged to hold. If you think a minor is using the site, say so in live chat and we will act on it.
Updates to this page
When the way be999 handles data changes, this page changes with it. The revised text appears here and the version stamp at the top moves forward. For anything that touches your rights, we also post a note in your account messages, so you see it the next time you sign in.
Reaching the be999 support team
Live chat runs 24 hours a day, from the help centre and from inside the be999 app. Privacy questions, data requests and reports about a page impersonating be999 all use that one channel. Have your player ID ready and the team can open your file without asking twice.