Who can open a be999 account
You need to be 18 or older to hold a be999 account, and we check that twice: once when you register, and again when you send documents for your first withdrawal. The details you enter must be your own. The name on your profile has to match the name on your National ID, and the bKash, Nagad or Rocket wallet you use for deposits has to be registered in your name too. An account opened for someone else, or funded from a wallet that belongs to a relative, cannot be paid out.
One account per person and per household. If two be999 profiles point to the same ID card or the same mobile wallet, the newer one is treated as a duplicate and closed, and any bonus sitting on it is removed at the same time. If you believe we closed the wrong account, open live chat and a person will review it with you. Registration takes a few minutes and costs nothing, so there is never a reason to hold two accounts.
Deposits and withdrawals in four steps
Payments at be999 are handled by local wallets, so money does not sit in transit for days. We accept bKash, Nagad, Rocket, Upay and bank transfer, and nothing else. Here is the full route from your wallet to your winnings.
- Deposit from a wallet in your own name. Choose bKash, Nagad, Rocket, Upay or bank transfer. The minimum is ৳300 and the balance usually lands in about 6 minutes.
- Finish any bonus wagering first. If you claimed the welcome offer, the 15x requirement has to be met before the bonus becomes cash. Support can remove a locked bonus if you would rather withdraw straight away.
- Send your KYC documents once. A clear photo of your National ID card, passport or driving licence. The review normally closes within about 6 hours.
- Request the payout. The minimum is ৳700 and money usually leaves in about 8 minutes. On a brand new account the first request can take up to 2 hours while we confirm the details.
Every request is listed in your be999 account history with its status, so you can see when it was submitted and when it was paid. If a request sits longer than the times above, the usual cause is a name mismatch between the wallet and the profile.
Bonus money and the 15x rule
Bonus cash is not the same as cash. When you claim the be999 first deposit bonus of 110% up to ৳23,500, the bonus sits in a separate balance and carries a 15x wagering requirement. Only settled bets at real odds on eligible games count toward it. A ৳1,000 first deposit gives a ৳1,100 bonus, and that bonus needs ৳16,500 in qualifying bets before it turns into withdrawable balance. If you would rather not wager at all, decline the offer at the deposit screen and your balance stays clean.
A claimed bonus runs for 7 days. Anything still locked after that is removed, so claim it when you actually have time to play. The 16% reload bonus follows the same pattern, while the 1.1% daily cashback is credited on turnover and needs no wagering. Refer a friend who registers and deposits, and ৳500 reaches your balance once that first deposit clears.
Limits, documents and payout timing
Every figure below applies to a standard be999 account. Higher VIP tiers lift the daily withdrawal ceiling, and the base figure is the one shown here.
| Rule | Figure |
|---|---|
| Minimum deposit | ৳300 |
| Deposit credited to balance | about 6 minutes |
| Minimum withdrawal | ৳700 |
| Withdrawal processed | about 8 minutes |
| First withdrawal, extra check | up to 2 hours |
| KYC document review | about 6 hours |
| Bonus wagering | 15 times the bonus |
| Daily withdrawal limit, Member tier | ৳60,000 |
KYC is a one-time step. Send a photo of your National ID card, passport or driving licence, plus a selfie if the team asks for one, and the review usually finishes inside 6 hours. You complete it before your first withdrawal only, never before you play. A Star, Elite or Master account raises the daily ceiling to ৳92,000, ৳140,000 or ৳220,000, so the ৳60,000 figure stops applying once you move up.
What counts as unfair play
A casino only works when the odds are the same for everyone, so a short list of behaviours ends an account at be999.
- Software that plays for you: bots, scripts or auto-betting tools on slots and card tables.
- Two or more profiles used to collect the same welcome or reload bonus twice.
- Shared cards, chip passing or planned collusion in live card games.
- Testing a glitch for profit instead of reporting it to support.
A first offence usually means a warning and the removal of bonus funds. Serious or repeated cases mean the account is frozen while the balance is reviewed. Fair play rules at be999 protect the players who follow them, so we do not keep money that was won honestly. Money that came from a duplicated account or an exploited bug is not paid out. If a round looks wrong to you, stop, take a screenshot and contact live chat before you continue.
Your personal data and what we keep
be999 keeps the details you give at registration, your deposit and withdrawal history, and your KYC documents. We use them to confirm that you are the person named on the account, to move money through bKash, Nagad, Rocket, Upay and bank transfer, and to meet the record-keeping duties that apply to gambling operators. We do not sell player data, and we do not pass your documents to a third party for marketing.
Access inside the company is limited to staff who need it to answer your question or process your payment. Documents stay on file only as long as the rules require. The privacy page sets out what you can ask us to show, correct or delete, and how long each type of record is held.
Changes to these terms and how to reach us
These terms are updated when payment rules, bonus mechanics or local regulation change. The version published on this page is the one that applies to your account. If a change affects how bonuses are wagered or how withdrawals are paid, we announce it in your account dashboard before it takes effect. Continuing to use be999 after an update means you accept the new wording. If you do not accept it, stop playing and withdraw your balance.
No email, no ticket queue. Support at be999 runs through 24/7 live chat, opened from any page or from the help center, and the team answers questions about limits, KYC and bonus balances in the chat window. Keep your account number nearby when you write in, and describe the transaction you are asking about.